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Oracle 1Z0-1034-21

1Z0-1034-21

Exam Code: 1Z0-1034-21

Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials

Updated: Aug 26, 2026

Q & A: 56 Questions and Answers

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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
  • 1. Agent Desktop and administrative interfaces
    • 2. Core components and data model
      Topic 2: Security and Access Control- Authentication and authorization
      • 1. Roles and profiles
        • 2. SSO and identity integration concepts
          Topic 3: Data Management and Customization- Business rules and automation
          • 1. Workflows and business rules engine
            • 2. Scripts and server-side logic
              - Data objects and schema customization
              • 1. Custom objects and fields
                • 2. Data relationships and constraints
                  Topic 4: Integration Concepts- Integration approaches
                  • 1. Middleware and third-party integration patterns
                    • 2. REST and SOAP web services
                      • 3. Outbound messaging and event-driven integration
                        Topic 5: Deployment and Troubleshooting- Configuration lifecycle management
                        • 1. Migration between environments
                          • 2. Diagnostics and logging
                            Topic 6: Development and Scripting- B2C Service scripting and APIs
                            • 1. Client-side and server-side extensions
                              • 2. RightNow Object Query Language (ROQL)
                                • 3. Connect PHP / APIs usage concepts

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  Question 1

                                  You want to write a custom widget that allows input of Incident Custom Fields that has both required and nonrequired fields.
                                  Identify the correct method using the Connect for PHP API to determine which fields are required when saving an existing incident.

                                  A. Make a call to the RNCPHPMncident: :getRequired() static method to inspect the is_required_for_update constraint of each custom field.
                                  B. Use ROQL to fetch the incident and inspect constraints to see if is_required_for_save is set to true.
                                  C. Use ROQL to query the incident and look at the constraint of each custom field to see if is_required_for_save IS set to true.
                                  D. Make a call to the rncphp\incident: :getMetadata() static method to inspect the is_recfu.ireci_for_upcia.te constraint of each custom field.


                                  Question 2

                                  Which three are functions of Object Designer?

                                  A. ability to create system attributes
                                  B. ability to create custom objects
                                  C. ability to import data
                                  D. ability to create menu-only objects
                                  E. ability to configure business rules for custom objects
                                  F. ability to create custom fields


                                  Question 3

                                  You need to set the address of a newcontact using Connect PHP. You have only the abbreviation for the state.
                                  How should you finish the following code to set the state of the Address object?

                                  A)

                                  B)

                                  C)

                                  D)

                                  E)

                                  A. Option A
                                  B. Option D
                                  C. Option C
                                  D. Option E
                                  E. Option B


                                  Question 4

                                  You notice that your mobile Customer Portal pages are not displaying in development mode. Identify the cause of the error.

                                  A. The login_required attribute of the Page metatagshould be set to false.
                                  B. Cookies are required for Custom Portal.
                                  C. The post_page_render hook should set the user agent cookie.
                                  D. The pre_age_render hook Should Set the USER_AGENT cookie.
                                  E. A mobile page set mapping has not been enabled.


                                  Question 5

                                  Your site has a custom object deployed under a package named ProductRegistration and the object is named RegisteredProduct.You are trying to create a new entry in the RegisteredProduct object from a custom model using ConnectPHP.
                                  Identify the correct code that will create the new entry in the RegisteredProduct object.
                                  A)

                                  B)

                                  C)

                                  D)

                                  A. Option A
                                  B. Option D
                                  C. Option C
                                  D. Option B


                                  Solutions:

                                  Question 1
                                  Answer: C
                                  Question 2
                                  Answer: A,E,F
                                  Question 3
                                  Answer: D
                                  Question 4
                                  Answer: A
                                  Question 5
                                  Answer: D

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