Oracle 1Z0-1038-21

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question #1
Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A. AVG
B. SUM
C. IF
D. DECODE
E. NVL

Question #2
Which two statements are true about linking products, categories, and dispositions?

A. Links can be created only between the parent levels of products, categories, and dispositions.
B. A leaf product's links are inherited from its parent product.
C. Product-category linking is independent of product-disposition linking.
D. Links can be automatically created to categories and dispositions based on answers an incidents.
E. Product-category linkingrestricts customers from searching on the Customer Portal.

Question #3
Which three options are not supported in a Browser User Interface workspace?

A. Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
B. The mixing of HTTP and HTTPS is not supported because i is a security violation.
C. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
D. Any site which does not want to be embedded insidean iframe will not be rendered.
E. Any site trying to navigate to a top-level page will not be rendered.

Question #4
Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?

A. Use an Incident Business rule to fire a named event and populate the standard text into the message thread.
B. Create a named event to file each end point of the guide.
C. Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.
D. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.
E. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.

Question #5
You make some changes to a message template.
Which statement is true about applying this change acrossmultiple interfaces?

A. You need to re-create the message templateacross the multiple interfaces.
B. You need to copy and paste the source code across the multiple interfaces.
C. You need to use the export and import option.
D. The change is reflected across all interfaces by default.

Solutions: