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Oracle Service Center 2021 Implementation Essentials Sample Questions:
1. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?
A) f5, f2, f3, f4, f1
B) f1, f2, f5, f3, f4
C) f2, f5, f1, f3, f4
D) f1, f2, f4, f3, f5
E) f2, f5, f3, f1, f4
2. Which four types are used by incidents queues?
A) Advanced Routing
B) Round Robin (Logged In)
C) LIFO
D) Quick
E) FIFO
F) Standard
G) Round Robin (All)
3. How can you enable add-ins to run locally without uploading it to theserver?
A) Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
C) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
D) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
4. How many rows can be returned by a tabular query?
A) 100
B) 10000
C) Unlimited
D) 100000
E) 1000
5. Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?
A) Set up staff accounts for the executive team.
B) Send a notification to the executive team that the report is available.
C) Create andadd the distribution list to the schedule.
D) Upgrade the permissions for the report toinclude the executive team.
E) Create a schedule record for the report.
F) Create a dashboard for the report.
Solutions:
Question # 1 Answer: E | Question # 2 Answer: A,B,F,G | Question # 3 Answer: D | Question # 4 Answer: E | Question # 5 Answer: C,E |