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Avaya 2U00210A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Unified Communications Overview | 25% | - Avaya UC portfolio positioning - UC market trends and business drivers - Key benefits and use cases |
| Topic 2: Messaging and Cloud Integration | 15% | - Unified messaging features - UCaaS and hybrid deployment options - Avaya Messaging Service (AMS) |
| Topic 3: Selling and Value Proposition | 10% | - Customer requirements alignment - Solution ROI and business value - Competitive differentiation |
| Topic 4: Avaya Aura Core Solutions | 30% | - Interoperability and architecture - Avaya Aura Session Manager - Avaya Aura System Manager - Avaya Aura Communication Manager |
| Topic 5: Collaboration and Endpoints | 20% | - IP phones and video endpoints - Avaya VDI Communicator - Avaya one-X and workplace clients - Mobility and BYOD support |
Avaya APSS Unified Communications Online Test Sample Questions:
Question 1
You have a customer who is aware of employees relying more on personal communication devices than the desk phones and DID service the customer has invested in. They are interested in supporting a bring your own device (BYOD) strategy that allows employees to use their devices and protect corporate resources and workflow. What are two statements about the Avaya Messaging Service (AMS) that might be of interest to the customer? (Choose two.)
A. The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages, traditional voice mail as well as carrier-based SMS.
B. With AMS the employees can continue to use devices of their choice but still I communicate via their corporate identify and do not have to share their personal mobile numbers with colleagues or external parties
C. The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages as well as carrier-based SMS.
D. A customer deployment requires that a local Avaya Messaging Service Enterprise Server be installed on the customers premise.
Question 2
DRAG DROP
Avaya Web Conferencing (AWC) offers both user and moderator features. Click and drag the benefit on the right to the corresponding feature on the left.
Question 3
You are talking to Claudine, a CFO (chief financial officer). Claudine's business challenges are to manage the business in this economy, work with limited resources, and tightly control expenses. Which two of the Avaya capabilities will help with these business challenges? (Choose two.)
A. Add new communication features by replacing legacy systems.
B. Realize cost savings through centralized management, SIP trunkingand tail-end hop off.
C. Integrate legacy systems to take advantage of the current investment.
D. Enable first call resolution to improve customer service.
Question 4
The Avaya Aura0 Suite Licensing offers a flexible ordering approach to address solution oriented options for Avaya Aura* customers. Three UC feature suites are offered, replacing multiple individual licenses for UC features with simplified "bundles" that incorporate the majority of customer requirements and make it easy for any enterprise to move to video and mobile collaboration. Which two of the following will include licensing for Avaya Aura@ Messaging? (Choose two.)
A. Mobility Suite
B. Foundation Suite
C. Standard licensing
D. Collaboration Suite
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: Only visible for members | Question 3 Answer: B,C | Question 4 Answer: A,B |
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