Cisco 300-830

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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A user requires these capabilities:
- Participate in telephone campaigns.
- Speak to an agent without the customer hearing.
What is the least privileged role that provides the required capabilities?

A) Administrator
B) Standard Agent
C) Supervisor
D) Premium Agent

2. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
B) Set up a Receive node that uses a custom event that matches the Webex bot email.
C) Set up a Receive node that uses a custom event that matches the user email.
D) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.

3. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) Multimedia profile
B) ANI validation rule
C) Desktop layout JSON
D) Call recording policy

4. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) Python
B) Typescript
C) JavaScript
D) Rust
E) Go

5. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) Codec mismatch between trunks
B) Browser pop-up restrictions
C) SIP OPTIONS timeout
D) Missing SRTP encryption

Solutions: