Avaya 3000.2

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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question #1
A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A. latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
B. latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
C. latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D. latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call

Question #2
A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?

A. The Windows account does not have permission.
B. The UMS licenses have not been loaded.
C. The UMS service is installed automatically.
D. The server platform does not meet the requirements.

Question #3
You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
B. Yes, provide the correct settings in Supervisor Views.
C. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
D. No, this feature only works using the Compact Contact Center.
E. Yes, but a supervisor has to install the CCV software.

Question #4
On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
B. SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
C. SIP Calls will be routed by the IP Office NAT table.
D. SIP call will not be routed.
E. SIP Calls will be routed by the IP Office routing table.

Question #5
In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A. Dependencies
B. User
C. Advanced
D. Log On
E. General

Solutions: