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How much does it actually cost to sit for the Avaya 3312 Exam?
The cost of the Avaya 3312 Exam is $200 USD.
Learn more about the Avaya 3312 Exam certification and the requirements to get certified
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488
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Avaya 3312 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting, Monitoring & Maintenance | 20% | - Real-time and historical reporting - Basic troubleshooting of common issues - System health checks and routine maintenance - Thresholds and alarm configuration |
| Topic 2: User, Agent & Skillset Configuration | 30% | - Webadmin vs standard admin privileges - Bulk data configuration and import tools - Skillset and call presentation class configuration - Agent creation and profile setup |
| Topic 3: System Architecture & Components | 25% | - Contact Center Manager Administration (CCMA) functions - Avaya Aura Media Server integration - Avaya Aura Contact Center (AACC) core architecture - Access and Partition Management |
| Topic 4: Routing & Scripting | 25% | - Variables, intrinsics and expression logic - Contact Router configuration - Local View vs Contact Center View - Script creation, testing and synchronization - Service Creation Environment (SCE) overview |
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