In recent years, many people choose to take Avaya 3381X certification exam which can make you get the Avaya certificate that is the passport to get a better job and get promotions.
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Avaya 3381X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Resilience, Licensing & Bill of Materials | 20% | - Solution BoM and capacity planning - ASIPP licensing and software investment protection - Redundancy and disaster recovery design |
| Requirements Analysis & Solution Planning | 25% | - Scalability, redundancy and high availability planning - Engagement solution design methodology - Customer business and technical requirements gathering |
| Avaya Aura Contact Center Architecture | 30% | - Integration with Communication Manager & Session Manager - Multimedia channels and routing design - AACC core components and deployment models |
| Additional Customer Engagement Components | 25% | - Workforce engagement and optimization - Contact recording and quality monitoring solutions - Experience Portal & Breeze platform integration |
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