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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
1. What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)
A) Real-time agent wallboards and dashboards
B) Integrated video capture for agents and callers
C) Basic call recording
D) Customizable reporting
E) Complete and searchable call data
2. Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)
A) Essential Edition
B) Select Edition
C) Basic Edition
D) Server Edition
E) Preferred Edition
3. Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
A) Increase profitability
B) Grow my business
C) Meet the UC needs of road warrior employees
D) Improve the customer experience
E) Add secure mobility features
4. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
A) J179
B) J139
C) K155
D) K165
E) J129
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: B,D | Question # 3 Answer: A,B | Question # 4 Answer: A |
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