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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Safety and ESD (Electrostatic Discharge) | - ESD protection standards
|
| Topic 2: Troubleshooting and Diagnostic Fundamentals | - Systematic troubleshooting methodology
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| Topic 3: Hardware Service Procedures | - Mac desktop hardware repair concepts
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| Topic 4: Peripheral and Connectivity Issues | - External device troubleshooting
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| Topic 5: Mac System Architecture and Components | - Internal hardware structure
|
Apple Desktop Service Certification Sample Questions:
1. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?
A) The iMac's dial-up modem is configured for extra error correction resulting in the delay.
B) The Web browser is configured to only access Web pages when reloaded.
C) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
D) The iMac needs to warm up before it can access the Web page.
2. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?
A) Discussions
B) User's manual
C) Service manual
D) Downloads
3. Examine the exhibit. Will this application launch natively on a PowerPC-based Mac?
A) No
B) Yes
4. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?
A) Drain and refill the liquid cooling system.
B) Use a patch kit to re-seal the leak.
C) Unplug the computer immediately.
D) Let the computer run overnight to evaporate any spilled liquid.
5. Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR
A) Use static-shielding storage bags for ESD-sensitive components.
B) Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.
C) Do not touch anyone who is working on ESD-sensitive components.
D) Always place ESD-sensitive components on metal surfaces.
E) Ground yourself and the equipment you are working on.
F) Handle all ESD-sensitive boards by the connectors, not the edges.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A,B,C,E |
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