Apple 9L0-010

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Apple Macintosh Service Certification Sample Questions:

1. What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?

A) MagSafe
B) MagSave Universal
C) MagSafe 2
D) MagSafe-to-MagSafe 2

2. Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

A) Reset PRAM.
B) Remove and reinsert the card with a third party SD card adapter.
C) Back up user data, then erase and reinstall Mac OS X.
D) Force the card into the slot.
E) Start up from the Mac OS X Installer DVD or external disk and check System Profiler.
F) Reset the SMC.

3. Which of the following is NOT a good step to take when working onsite on a computer?

A) Check the polarity of the grounded power outlet.
B) Use a grounded ESD mat
C) Wear a grounded ESD wrist strap.
D) Place parts on the floor

4. Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?

A) DVI
B) Gigabit Ethernet
C) FireWire 800
D) Thunderbolt

5. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A) Connect the system to external speakers to check for sound output
B) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
C) Open the hard disk drive to check for scratches or dust inside
D) Look for cracks, dents or scratches on the exterior of the system
E) Check for any unusual odors coming from the system, which might indicate spill damage

Solutions: