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Apple 9L0-415

9L0-415

Exam Code: 9L0-415

Exam Name: OS X Support Essentials 10.9

Updated: Sep 18, 2026

Q & A: 218 Questions and Answers

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About Apple 9L0-415 Exam

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Apple 9L0-415 Exam Syllabus Topics:

SectionObjectives
Topic 1: Peripherals and Printing- Printer setup and configuration
- Peripheral device management
Topic 2: Installation and Configuration- System preferences and basic configuration
- Initial system setup and installation process
Topic 3: Network Configuration- Network troubleshooting and diagnostics
- Network setup and connectivity
Topic 4: System Troubleshooting and Maintenance- System diagnostics and repair tools
- Performance optimization and maintenance tasks
Topic 5: User Accounts and File Systems- User account management and permissions
- File system structure and storage management
Topic 6: Applications and Processes- Application installation, management, and troubleshooting
- Process monitoring and activity management

Apple OS X Support Essentials 10.9 Sample Questions:

Question #1
Why would you want to open an application in 32-bit mode?

A. The master password is used to reset local account passwords.
B. The OS X Mavericks installer can be downloaded from the Mac App Store for free.
C. Documents saved to iCloud can be managed from the application that was used to
create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.
D. Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.


Question #2
How is Quick Look able to preview so many file types?

A. During installation of OS X Mavericks, the only optional choice is to define an installation destination other than the Mac computer's current default system disk.
B. Quick Look uses a number of plug-ins that give it the capability to preview documents. These plug-ins live in Quick Look folders in any Library folder on OS X.
C. The Finder doesn't show items with periods at the beginning of their filenames or items with the hidden file flag enabled. Both methods for hiding items can only be managed from the command line interface.
D. Any application that supports Auto Save and the Finder can manage document locking.


Question #3
How can you identify duplicate fonts?

A. The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments tounmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume you want to unmount and eject.
B. The Messages application allows for on-demand screensharing that can be used even when the system screensharing service isn't enabled.
C. The Font Book application shows a small dot next to the name of any font that has duplicate resources.
D. The OS X Mavericks installer can be downloaded from the Mac App Store for free.


Question #4
If you use the Get Info window to change Sharing & Permissions settings on a file or folder, Finder preserves and can revert to the previous settings until the window is closed.

A. True
B. False


Question #5
Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users &Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.

A. How do you make OS X associate a new local user account with a manually migrated or restored user's home folder?
B. How do you identify the ownership and permissions of a file or folder in the Finder?
C. How can you verify that a specific network service is available from a service provider?
D. How does a user that changes his own account password affect his login keychain?


Solutions:

Question #1
Correct Answer: D
Question #2
Correct Answer: B
Question #3
Correct Answer: C
Question #4
Correct Answer: A
Question #5
Correct Answer: A

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