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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Automation and Workflows | 19% | - Issue and action item management - Task assignment and tracking - Workflow design and customization - Approval processes and escalation rules |
| Topic 2: Assessment Configuration and Management | 33% | - Questionnaire templates and scales setup - Inherent Risk Questionnaire (IRQ) configuration - Assessment types: internal, external, due diligence - Scoring calculations and risk rating determination - Assessment lifecycle, scheduling, and generation |
| Topic 3: Third-Party Portal and Collaboration | 18% | - Request management: questionnaires, documents, evidence - Communication and notification setup - Access management and permissions - Portal configuration, branding, and navigation |
| Topic 4: TPRM Application Overview and Core Configuration | 24% | - Third-party record management and hierarchy - Application architecture and key components - Risk domains, criteria, and scoring rules - Contacts and engagement setup - Risk intelligence and integration configuration |
| Topic 5: Reporting, Integration, and Compliance | 6% | - Compliance frameworks and regulatory alignment - Dashboards, reports, and analytics - Integration with GRC and other ServiceNow applications |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
Question #1
In the context of third-party risk assessment generation, what is the primary benefit of using automated triggers and schedules?
Response:
A. Ensuring assessments are consistently conducted at relevant intervals
B. Increasing the complexity of the risk management process
C. Reducing the need for risk management staff
D. Limiting the scope of assessments to high-risk third parties only
Question #2
What is the outcome of proper Third-party Portfolio Configuration?
Response:
A. Simplified legal compliance processes
B. Reduced need for risk assessments
C. Enhanced understanding and management of the third-party landscape
D. Decreased reliance on third-party services
Question #3
What is a crucial aspect to consider when assigning tasks in third-party risk management to ensure effectiveness?
Response:
A. Ensuring tasks align with the individuals, expertise and responsibilities
B. Allowing third-party vendors to choose their tasks
C. Limiting task assignments to high-level management
D. Randomly assigning tasks to available personnel
Question #4
What is the primary objective of Third-Party Risk Management?
Response:
A. To minimize the cost of third-party services
B. To improve third-party service delivery times
C. To increase third-party dependencies
D. To identify, assess, and mitigate risks associated with third parties
Question #5
Which of the following is a crucial aspect of Third-party Tiering Configuration?
Response:
A. Organizing third parties based on the length of the contract
B. Dividing third parties into groups based on their industry
C. Categorizing third parties according to risk level and criticality to the business
D. Assigning third parties to tiers based on their billing cycles
Solutions:
| Question #1 Answer: A | Question #2 Answer: A | Question #3 Answer: A | Question #4 Answer: D | Question #5 Answer: A |
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