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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
| Topic 2: Service Request Processing | - Service request management - Service orders and notifications |
| Topic 3: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Topic 4: Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
To which objects can you add a registered product? Note: There are 2 correct answers to this question.
A. Visit
B. Sales Order
C. Installed base
D. Service ticket
Question 2
When a user creates service ticket, what product type is supported for determining the warranty?
A. Entitlement product
B. List product
C. Registered product
D. Individual product
Question 3
In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.
A. Automatically on creation of a time report
B. Manually using the time entry screen
C. Manually using the service entry screen
D. Automatically using start/stop buttons
Question 4
Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.
A. Internal order
B. Billing request
C. Service order
D. Good issue
E. Purchase order
Question 5
You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?
A. Download the installed base for offline editing
B. Add new inactivate item to the structure of the installed base
C. Keep the installed base in the "in preparation" status
D. Use an action to block the installed base if it is activate.
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: D | Question 3 Answer: A,D | Question 4 Answer: B,D,E | Question 5 Answer: B,C |
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