SAP C_C4HCX

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.

A) To store information securely and leverage it
B) To implement consent flows for GDPR compliance
C) To help gather critical information about your users
D) To perform delegated admin actions
E) To offer tools for building a trust-based relationship with your users

2. What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?

A) Catalogs
B) Folders
C) Types
D) Categories

3. What types of technology is SAP Marketing Cloud based on for integrations?
Note: There are 2 correct answers to this question.

A) OData
B) SLT
C) RFC
D) SOAP

4. You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.

A) Lead management
B) Campaign management
C) Customer consent management
D) Supplier contract management
E) Warehouse management

5. You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A) Using workflow rule management
B) Using installed base management
C) Using work ticket management
D) Using knowledge base management

Solutions: