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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Templates and Themes | 10% | - Lightning and Visualforce options - Theme customization and design - Template selection and configuration |
| Sharing, Visibility, and Licensing | 17% | - Data access and security model - License types and allocation - Sharing rules and external visibility |
| Experience Cloud Basics | 8% | - Platform capabilities and limitations - Use cases and benefits of Experience Cloud - Experience types and use scenarios |
| Administration, Setup, and Configuration | 25% | - Deployment and migration - PRM and service integration - Site setup and activation |
| User Creation and Authentication | 13% | - External user activation and permissions - Single Sign-On and identity providers - User provisioning methods |
| Adoption and Analytics | 5% | - Reporting and dashboards - Moderation and community governance - Engagement and adoption strategies |
| Customization Considerations and Limitations | 7% | - Declarative vs programmatic options - Performance and scalability - Limits and governor considerations |
| Branding, Personalization, and Content | 15% | - Branding and layout customization - Personalization and targeted content - Content management and CMS integration |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?
A. Partner Community Plus
B. Partner Community
C. CommercePortal
D. Platform Portal
Question 2
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possibleissue here?
A. The manager has been given the Manage Customer Users permission.
B. The manager has been given the Manage Profiles and Permission Sets permission.
C. The manager has been given the Manage External Users permission.
D. The manager has been given the Manage User permission.
Question 3
Whatare three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers
A. Allow members to flag posts comments files, and messages that are inappropriate or spam.
B. Give members Audience Targeting permissions within the Experience site.
C. Track Flagging and moderation activity within the Experience site.
D. Designer specific users as moderators so that they can closely monitor the size.
E. Allow members to remove other member from the Experience site if desired.
Question 4
hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers
A. Create a separate profile for your self-service site and your partner portal.
B. Assign the standard site profile as the default for self-registration.
C. Use the same profile for your self-service site and your partner portal.
D. Use a restrictive default profile to begin with.
E. Assign a cloned standard site profile as the default for self-registration.
Question 5
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
A. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
C. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
D. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parentaccount, and those in the partner manager role in the parent account.
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: A,C,D | Question 4 Answer: A,D,E | Question 5 Answer: B |
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