Salesforce FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A) Create a new Service Appointment on the original Work Order.
B) Create a new Work Order and Service Appointment.
C) Reschedule the Work Order for the new date.
D) Reschedule the Service Appointment for the new date.

2. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
B) Each Asset will have a Service Appointment that will represent the work needed for each machine.
C) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
D) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

3. One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

A) Create a new Work Order Validation Rule.
B) Create an ExcludedResource for the Account.
C) Assign the Technician to a new Service Territory.
D) Remove the Technician as a Preferred Resource.

4. Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spenton each step?

A) Relate the Time Sheet Entries to the Service Appointment.
B) Relate the Time Sheet to the Service Appointment.
C) Relate the Time Sheet Entries to the Work Order Line Item.
D) Relate the Time Sheet to the Work Order Line Item.

5. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) The Maintenance Plan for the Account
B) When Service Resources are available for work
C) The Time Slots for Appointment Booking
D) The Due Date of the Service Appointment

Solutions: