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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Assessment | 20% | - Identifying business and user requirements - Matching products to workload and environment - Addressing pain points and workflow challenges |
| Topic 2: Solution Benefits and Differentiators | 25% | - Key HP technologies and unique features - Security, sustainability, and reliability advantages - Total Cost of Ownership (TCO) and ROI |
| Topic 3: Selling and Value Proposition | 20% | - Competitive positioning - Presenting solutions and benefits - Pricing, financing, and closing strategies |
| Topic 4: HP Imaging and Printing Product Portfolio | 25% | - Multi-Function Printers (MFPs) and Flow MFPs - Supplies, accessories, and service offerings - DesignJet large-format solutions - LaserJet and InkJet printer families |
| Topic 5: Software and Services Overview | 10% | - HP ePrint, JetAdvantage, and workflow tools - Warranty and support options - Managed Print Services (MPS) basics |
HP Selling Imaging and Printing Fundamentals Sample Questions:
Question #1
What is one advantage of a transactional sales approach compared to a contractual sales approach?
A. More profitable
B. No significant time investment required
C. Price competition
D. More effort required to close
Question #2
Which unique feature of HP OfficeJet Pro products makes them ideal for use in the office?
A. Photo quality printing
B. Network manageability
C. Wireless connectivity
D. USB connectivity
Question #3
What are HP Managed Print Services?
A. An HP program that provides genuine HP supplies, maintenance, and break-fix services, plus drives continual improvement for customers across the customer's needs for imaging and printing
B. An hp.com database full of answers to customer inquiries about anything from technical issues, to putting new life into printed documents and photographs
C. An HP service for businesses who need supplies when they need them, regardless of time of day, weekends, or holidays
D. An HP software program that remotely manages what end users are printing
Question #4
What are some customer benefits of purchasing an HP DesignJet printer rather than outsourcing wide format printing? (Select two.)
A. Controlling the customer's intellectual property
B. More choices of media
C. Printing on demand
D. Configuring and maintaining the printer
E. Reducing energy consumption
Question #5
What purpose does HP Embedded Capture serve in a network environment?
A. Enhances digital sending capabilities
B. Manages the HP imaging and printing fleet
C. Enhances authorization and authentication features
D. Enforces IT baseline policies
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: B | Question #3 Correct Answer: B | Question #4 Correct Answer: A | Question #5 Correct Answer: D |
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