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HP HP5-B02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Imaging and Printing Supplies Overview | 30% | - Original HP supplies value proposition - Supplies lifecycle and page yield concepts - Genuine vs. counterfeit/clone supplies identification |
| Topic 2: Sales and Differentiation Strategies | 40% | - Benefits of Original HP supplies: reliability, quality, sustainability - Customer pain points and solution alignment - HP security and anti-counterfeiting features - Win-back and retention programs |
| Topic 3: Sustainability and Support Programs | 30% | - Environmental benefits of Original HP supplies - HP Planet Partners recycling program - Warranty and support terms |
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. Which feature is included in a Laser printing system?
A) Adaptive lighting
B) Charging roller
C) Print head
D) Tri-color cartridge
2. According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?
A) 59% ink and 59% toner
B) 92% ink and 94% toner
C) 12% ink and 11% toner
D) 33% ink and 12% toner
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B |
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