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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?
A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Priority Services
2. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?
A) Prices can be found in HP Care Pack Central.
B) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
C) The ServiceOne reseller can settle pricing conditions directly with the customer.
D) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
3. What is an example of the value that HP PPS Services offer to your customers?
A) A customer's IT staff can be trained by HP to quickly repair printer faults.
B) Customers can save up to 44% of the cost of an out-of-warranty repair.
C) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
D) Customers have security for lost laptops and desktops due to a mobile workforce.
4. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?
A) At the time of the HW purchase
B) Any time during the hardware lifecycle
C) Upon expiration of a service engagement
D) Prior to the HW purchase
5. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?
A) One day after the HP base warranty expires
B) The date of the HP Care Pack Services purchase
C) The HP Care Pack Services registration date
D) The date of the hardware purchase
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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