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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
What is the duration of the ITILSC-SOA Exam
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Passing Score: 28 marks
The ITIL ITILSC-SOA exam is a module that signifies practically applying SOA practices for the sake of ensuring the enabling of portfolio, service catalogue, service level, supplier, financial, and demand management. This test is in the stream of ITIL Service Capability and is composed of content for guiding specialists on best practices. The intention of SOA is to offer a helping hand to companies and individuals to get a profound awareness of the stages associated with the lifecycle concerning ITIL. They include service strategy, service transition, service design, service operation as well as CSI (Continual Service Improvement).
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Certification Path
The ITILSC-SOA certification includes only one ITILSC-SOA certification exam.
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Level Management | 20% | - Negotiation, monitoring and reporting - Review and improvement of service levels - SLAs, OLAs and underpinning contracts |
| Topic 2: Financial Management for IT Services | 15% | - Pricing and value demonstration - Cost models and ROI calculation - Budgeting, accounting and charging |
| Topic 3: Demand Management | 10% | - Link to capacity and service portfolio - Influencing and managing demand - Patterns of business activity |
| Topic 4: Service Portfolio Management | 15% | - Business case and investment justification - Portfolio structure and categorization - Pipeline, service catalogue and retired services |
| Topic 5: Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
| Topic 6: Service Catalogue Management | 15% | - Structure, content and maintenance - Business and technical views - Integration with other processes |
| Topic 7: Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle |
| Topic 8: Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Challenges and critical success factors - Technology and tool considerations |
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