CIPS L5M9

In recent years, many people choose to take CIPS L5M9 certification exam which can make you get the CIPS certificate that is the passport to get a better job and get promotions.

How to prepare for CIPS L5M9 exam and get the certificate? Please refer to CIPS L5M9 exam questions and answers on ITCertTest.

ITCertTest is a good website that provides all candidates with the latest IT certification exam materials. ITCertTest will provide you with the exam questions and verified answers that reflect the actual exam. The CIPS L5M9 exam dumps are developed by experienced IT Professionals. 99.9% of hit rate. Guarantee you success in your L5M9 exam with our exam materials.

Furthermore, we are constantly updating our L5M9 exam materials. We will provide our customers with the latest and the most accurate exam questions and answers that cover a comprehensive knowledge point, which will help you easy prepare for L5M9 exam and successfully pass your exam. You just need to spend you 20-30 hours on studying the exam dumps.

ITCertTest provides you not only with the best materials and also with excellent service. If you buy ITCertTest questions and answers, free update for one year is guaranteed. You fail, after you use our CIPS L5M9 dumps, 100% guarantee to FULL REFUND. You just need to send the scanning copy of your examination report card to us. After confirming, we will refund you.

What's more, before you buy, you can try to use our free demo. We provide you some of CIPS L5M9 exam questions and answers and you can download it for your reference.

ITCertTest is no doubt your best choice. Using the CIPS L5M9 training dumps can let you improve the efficiency of your studying so that it can help you save much more time.

Quick and easy: just two steps to finish your order. We will send your products to your mailbox by email, and then you can check your email and download the attachment.

CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

Question #1
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 5?

A. product layout
B. fixed-position layout
C. functional layout
D. cell layout

Question #2
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 5?

A. customer criteria
B. finance criteria
C. business process criteria
D. learning and growth criteria

Question #3
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 7?

A. standards gap
B. communication gap
C. delivery gap
D. satisfaction gap

Question #4
According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A. private costs and public costs
B. financial costs and reputational costs
C. private costs and social costs
D. social costs and environmental costs

Question #5
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 1?

A. statistical process control
B. quality circle
C. quality function deployment
D. kansei engineering

Solutions: