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Salesforce NP-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Reporting and Analytics	5%	- NPSP-specific reports and dashboards 1. Household and donor analytics 2. LYBUNT, SYBUNT, and giving reports
Fundraising and Donation Management	22%	- Donation and payment processing 1. Payment gateway integration 2. Soft credits and matching gifts 3. One-time and recurring donations - Gift management and acknowledgement 1. Donation lifecycle tracking 2. Receipting and acknowledgement processes
Solution Design and Implementation	20%	- Requirements gathering and solution design 1. Declarative vs custom development 2. Aligning NPSP features with nonprofit needs - Deployment and change management 1. Governance and maintenance best practices 2. Testing and deployment strategies
Program and Service Delivery	18%	- Program Management Module (PMM) 1. Participant tracking and outcomes 2. Programs, engagements, and services - Case management and client services 1. Service delivery tracking 2. Nonprofit Cloud Case Management integration
Data Management and Quality	15%	- Duplicate management and data cleaning 1. Data validation and governance 2. Matching rules and deduplication - Data import and export 1. Bulk data operations 2. NPSP Data Import Tool vs Data Loader
Nonprofit Success Pack Overview and Architecture	15%	- NPSP settings and configuration framework 1. Global settings and customizations 2. Package configuration options - NPSP core components and data model 1. Household and account models 2. NPSP object structure and relationships 3. Contact relationships and affiliations

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. How can a user differentiate between a Contact's Account and Primary Affiliation under the Household Account model?

A) A Contact's Account is the same as a "bucket" where all Contacts are associated, a Contact's Primary Affiliation is the Contact's Household.
B) A Contact's Account is where they live, a Contact's Primary Affiliation is where they work.
C) A Contact's Account is the same as the Contact record, a Contact's Primary Affiliation is the Contact's Household.
D) A Contact's Account is where they work, a Contact's Primary Affiliation is where they live.

2. A nonprofit runs a large scholarship program for high-school graduates. It wants to use Salesforce to help with accepting external scholarship applications, reviewing processes, and tracking requirements.
Which two solutions should the consultant recommend to meet this requirement?
Choose 2 answers

A) NPSP Opportunities with GAU Allocation
B) Web-to-lead form
C) Outbound Funds Module
D) Experience Cloud

3. A large non-profit organization needs to keep track of a vast network of donors in NPSP. The donors have their own complex relationships, where they may be related to many different Accounts. Which Salesforce object does Saleforce.org recommend using to address this complexity?

A) Contact (associated to Multiple Accounts)
B) Organization Accounts
C) Affiliations
D) Connections
E) Relationships

4. The development director at a nonprofit needs to track grant lifecycles using NPSP, including assigning actions to staff members, tracking applications, reporting deadlines, and summarizing the total amount awarded with payments.
How should the consultant model payments, applications, reporting deadlines, and actions in NPSP for the grant seeking institution?
A)

B)

C)

D)