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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security | 15% | - Enable multi-factor authentication (MFA) - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Configure domain and IP restrictions |
| User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding |
| Fundamentals | 9% | - Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities |
| App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Configure app permissions and settings - Manage integrations and workflows |
| Enabling Slack Success | 15% | - Promote best practices and user adoption - Create help channels for user support - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity |
| Channel & User Group Administration | 28% | - Manage default channels and required channels - Convert public channels to private channels - Configure channel management policies - Manage user groups and channel permissions - Implement channel naming conventions and best practices |
| Workspace Administration | 9% | - Manage workspace settings and configurations - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace |
Salesforce Certified Slack Administrator Sample Questions:
1. A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details.
True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization's Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.
A) True
B) False
2. The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)
A) Allow everyone on the Customer Support team to approve and install the apps they need.
B) Approve and install apps to integrate their support tools with Slack.
C) Streamline an incident management workflow.
D) Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
3. You're an Org Owner on your organization's Slack Enterprise Grid instance. An employee recently quit, and there's concern that the employee exported sensitive information prior to leaving. The security team wants to know what this former employee may have accessed.
What should you do? (Select the best answer.)
A) Use the member analytics dashboard to confirm the former employee's account activity.
B) Export the former employee's access logs from the admin dashboard.
C) Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee's account is protected.
D) Access your security information and event management (SIEM) tool to view actions logged by the former employee.
4. A 5,000-employee company with multiple international offices is planning to launch Slack to its entire organization. Their goal is to increase collaboration and build a stronger company culture. The CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn't want to burden her Workspace Admin team with requests for custom emoji uploads.
Which solution addresses the CIO's concerns?
A) Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.
B) Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request custom emoji uploads.
C) Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.
D) Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.
5. You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)
A) Identify the tools the project team plans to use to track their progress.
B) Ensure you have an available resource to serve as a Workspace Admin.
C) Confirm the channel naming conventions they might use.
D) Determine if the project team is using Slack workflows to automate processes.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C,D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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