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Salesforce Slack-Dev-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design for Scale | 9% | - Build for Enterprise Grid - Support Slack Connect and shared channels - Use Enterprise Grid Sandbox |
| Topic 2: Design Your Workflows: Spotlight on Slack's APIs | 13% | - Manage rate limits - Socket Mode vs HTTP event delivery - Understand API terminology and versioning - Select correct API: Web API, Events API - Implement Web API and Events API |
| Topic 3: Design for Security | 19% | - Secure data storage and transmission - Implement OAuth 2.0 and token rotation - Manage scopes and permissions - Comply with compliance and governance requirements |
| Topic 4: Apps in the Slack Platform | 7% | - Securely store and retrieve data and tokens - Set up collaboration for app development - Choose appropriate Slack surfaces: App Home, modals, messages - Automate and enhance workspace operations |
| Topic 5: APIs for Managing Your Slack | 12% | - Admin API for workspace management - SCIM API for user and group management - Audit API for monitoring |
| Topic 6: Tools | 5% | - Use Bolt framework - Slack Developer Tools (SDT) - Sample code and resources - Block Kit Builder |
| Topic 7: Distribute Your App | 7% | - Manage app lifecycle and updates - Private distribution - Publish to App Directory |
| Topic 8: Design a Great User Experience | 8% | - Onboard and guide users - Follow Slack design principles - Design accessible and consistent interfaces |
| Topic 9: Design the Interactive Flow of Your App | 20% | - Build workflows and use cases - Handle user entry points: commands, shortcuts, actions - Align design with Slack architecture - Use Block Kit to build user interfaces |
Salesforce Certified Slack Developer Sample Questions:
1. Your organization plans to develop a Slack app to automate routine HR inquiries. The app will use a chatbot interface and requires integration with existing HR software. When is it most appropriate to form a collaborative team for this project?
A) As soon as the project is conceptualized
B) Only during the integration phase with the HR software
C) When the app is ready for user testing
D) After the chatbot interface has been developed
2. When should a Slack app designed for customer support include support for channels that are shared externally via Slack Connect?
A) When the app's primary function is to automate responses to internal queries only
B) When the app aims to provide direct customer support to clients through shared channels in Slack Connect
C) If the app is mainly used for internal team discussions and training within the company
D) If the app deals with confidential internal support tickets that require high levels of security and privacy
3. Your company's customer support team uses Slack for internal communications. They receive frequent updates on customer issues via email, which they then discuss in Slack.
What is the most effective way to automate this process?
A) Manually forward emails to a designated Slack channel
B) Set up an RSS feed to notify the channel of new emails
C) Use Slack's email integration to create a channel for each customer
D) Develop a Slack bot that forwards emails to a specific channel
4. In which scenario would utilizing the Slack Audit Logs API be most beneficial?
A) To track individual user message content for sentiment analysis and feedback collection
B) To monitor and audit the creation, modification, and deletion of channels, apps, and files within the workspace for security and governance
C) For automating the posting of messages and announcements in various Slack channels
D) When designing an enhanced user interface for Slack channels to improve user engagement
5. Your organization plans to develop a Slack app for internal project updates. The app should enable project managers to provide updates and team members to view these updates easily.
What is the best approach for this app?
A) Use a shared document outside of Slack to post updates and share the link in a general channel
B) Implement a modal that project managers can fill out, which then posts the update to a project-specific channel
C) Set up direct message notifications to team members whenever there is a project update
D) Develop a bot that sends periodic project updates to a designated channel
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
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