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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Infrastructure & Requirements Gathering | 25% | - Application integration and capacity planning - Existing PBX, dial plan, and telecom infrastructure - Customer business and productivity requirements - Data network assessment and readiness |
| Network & Telephony Integration | 20% | - Security and access control - LAN/WAN connectivity and QoS - SIP trunking and PSTN connectivity |
| Implementation & Configuration | 35% | - Avaya IP Office system deployment - User configuration, dial plan, and routing - Voicemail, messaging, and unified communications - Licensing, feature activation, and system setup |
| Maintenance, Troubleshooting & Support | 20% | - Fault isolation and issue resolution - Backup, restore, and software updates - System monitoring and routine maintenance |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question 1
Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A. You need to buy additional licenses
B. 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C. All cards may not be seated correctly.
D. Embedded Voicemail is not running properly.
Question 2
A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).
A. IIS
B. ContactStore
C. CCR
D. Voicemail Pro
E. One-X Portal
Question 3
A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
A. Outcalling
B. Message Manager
C. Voicemail Pro with IMS
D. Voicemail Pro with UMS
E. Unified Messaging
Question 4
A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
A. IP Office SCN
B. QSIG-A
C. QSIG-B
D. H.450
Question 5
Which two are power option for IP telephones on the IP Office? (Choose two.)
A. Class "A"24 Volt power supply
B. Class "B"24 Volt power supply
C. Power-over-Ethernet switch conforming to 802.3af standards
D. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: C,D |
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