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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center Solutions | 20% | - Reporting, analytics, and workforce optimization - Routing, queuing, and call handling - Avaya Aura Contact Center overview |
| Topic 2: Deployment and Management | 25% | - Administration, maintenance, and licensing - Solution design and sizing - Virtualization and survivability - Security, compliance, and troubleshooting |
| Topic 3: Unified Communications and Collaboration (UC&C) | 25% | - Collaboration tools and endpoints - Avaya Equinox and Aura solutions - UC&C architecture and components - Integration with third-party applications |
| Topic 4: Avaya Team Engagement Solutions Overview | 20% | - Benefits and business value - Avaya portfolio and product offerings - Introduction to Avaya Team Engagement Solutions |
| Topic 5: Solution Selling and Customer Engagement | 10% | - Customer requirement analysis - Value proposition and ROI analysis - Solution recommendation and positioning |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
Question 1
With the 9.1 version of the Avaya Equinox H.323 Edge Server, what are two characteristics or requirements of virtual machine clustering? (Choose two)
A. It uses multicast MAC addressing
B. It requires dual Nic deployment
C. It uses a third-party load-balancer.
D. It supports a single NIC deployment
Question 2
Which two factors distinguish Avaya in the market? (choose two)
A. Closed single vendor approach
B. Distributed deployment and management
C. Separation of core, applications and devices
D. Open / Multi-vendor
E. People-centric innovation
Question 3
To provide CS1000 Mobile-X like feature experience, which change was made to EC500 with Avaya Aura 8.0?
A. You can now put the call on hold before dialing a feature access code
B. You can now enter a feature access code before receiving a call
C. You can now dial a feature access code without putting the call on hold
D. You must now enter feature access codes before you put a call on hold
Question 4
Which two standard protocols are used by Avaya Aura Presence Services? (Choose two)
A. SIMPLE
B. MSRP
C. PR|M
D. XMPP
E. H.323
Question 5
Which of the following two are reasons why a customer might choose the Avaya One Cloud-ReadyNow solution? (Choose two)
A. To virtualize their Avaya Core in their own VMware infrastructure
B. To avoid a monthly rate card driven bill
C. To eliminate expensive hardware and support costs
D. To have a technology transformation with a limited capital outlay
E. To centralize Avaya aura in the customers data center
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: D,E | Question 3 Answer: B | Question 4 Answer: A,D | Question 5 Answer: A,E |
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