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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Support | - System Maintenance
|
| Workforce Engagement Solution Overview | - Solution Components
|
| Configuration and Administration | - Integration Management
|
| System Architecture and Installation | - Installation Procedures
|
| Monitoring and Troubleshooting | - Troubleshooting
|
Avaya Workforce Engagement Support Certified Sample Questions:
Question #1
In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)
A. The License Registration Key is generated during installation
B. The License Reference number is generated when the customer order is placed
C. License activation requires Enterprise Manager access to the internet
D. The License Registration Key isgeneratedbefore the Enterprise Suite is installed
Question #2
Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)
A. The same hardware can be used for multiple severs
B. SQL Server must be installed on this server
C. The server can be hosted on several diferent hardware types
D. Two or more physical servers can have the same installed platform
E. The server is located in the desktop zone
Question #3
A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?
A. Side-by side upgrade to R20.x in Windows 2016
B. Side-by side or hardware reuse migration to R20.x
C. Two step upgrade process, to V15.1 first, then to R20.x
D. In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
Question #4
Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)
A. It is allowed to change the username after initial installation.
B. The account must be defined within a workgroup
C. The password can be changed after the installation
D. The account cannot be the same as the Management Service account
Question #5
The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration
A. It allows a dual recording solution
B. Each recording target requires a dedicated softphone
C. Only two observers can be present on the same call
D. In this scenario, which three statements about Multiple Registration are true? (Choose three)
E. There is not dedicated softphone allocated for recording
F. It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
Solutions:
| Question #1 Answer: C,D | Question #2 Answer: B,C,D | Question #3 Answer: C | Question #4 Answer: C,D | Question #5 Answer: A,B,F |
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