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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Support and Troubleshooting | - Troubleshooting UAC / UCM Connections - Log Location Analysis for Core Components - Debugging Email, Webchat and SMS Flow Issues |
| Interaction Management | - WorkRequestIds, Context and Contact Identifiers - Interaction Logging and Tracing - Inter-component Interaction Routing |
| Avaya Oceana Solution Overview | - Role of Unified Collaboration Model (UCM) - Architecture and Core Components - Engagement Designer (ED) Workflows |
| Component Support Operations | - Call Server Connector (CSC) Support - Orchestration and Resource Controllers (ORC) - Unified Agent Controller (UAC) Support |
Avaya Oceana® Solution Support Sample Questions:
Question 1
For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?
A. Self Service VDN
B. Transfer VDN
C. Ingress VDN
D. Routing VDN
Question 2
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?
A. Choose Import Mode: (renew for renewing synchronization)
B. Choose Import Mode: Initial (run every time for synchronization)
C. Choose Import Mode: Sync (run every time for synchronization)
D. Choose Import Mode: Initial (only for Initial synchronization)
Question 3
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?
A. VO - "VoIP" call
B. VO - Video
C. VO - 'PSTN' Voice
D. VO - Web Voice
Question 4
Which credentials does Avaya Oceana Workspaces use for Agent login?
A. Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
B. Avaya Breeze Authorization Service and LDAP as Authentication Authority
C. Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
D. Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
Question 5
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)
A. An LDAP connection issue was caused due to an incorrect LDAP parameter.
B. SMGR is not authorizing Agent to login.
C. The Multimedia Cache database is unable to connect.
D. The session timed out due to a browser issue.
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: B |
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