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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Measurement, Analysis, and Performance Improvement | - Patient experience measurement systems
|
| Patient, Family, and Community Engagement | - Engagement strategies
|
| Strategy and Design | - Experience strategy development
|
| Human Experience Principles | - Foundations of human experience in healthcare
|
| Culture and Engagement | - Building a patient-centered culture
|
| Leadership and Accountability | - Organizational leadership commitment to patient experience
|
The Beryl Institute Certified Patient Experience Professional Sample Questions:
Question 1
When implementing a patient experience cultural transformation following John Kotter ' s 8-Step Change Model, what step comes AFTER creating a sense of urgency?
A. Creating a strategic vision
B. Making change a continuous process
C. Forming a guiding coalition
D. Removing barriers to change
Question 2
A patient experience professional has received complaints from patients and their families about a lack of communication from the nurses concerning the patients' care. In an effort to build powerful relationships with the care staff, which of the following is the BEST way to engage the patients and their families in communication?
A. Whiteboard use
B. Leadership rounding
C. Bedside shift report
D. Hourly rounding
Question 3
During a patient visit, the provider ensures the patient feels heard and all questions and concerns are addressed. What type of communication style has the provider adopted?
A. Patient advocacy
B. Collaborative communication
C. Patient health literacy
D. Structured communication
Question 4
An increasing number of patients and family members believe that their treatment plans are wrong. Unit leaders report high census, staffing challenges, and difficult patient behaviors. What is the FIRST step a patient experience professional should take to address this situation?
A. Create communications training for front-line staff and physicians.
B. Work with unit leaders to develop and add a custom question to the patient experience survey.
C. Seek additional information by reaching out to friends and colleagues who have been patients and ask whether they have had similar experiences.
D. Seek additional information by reaching out to patients and families to ask about their involvement in the care process.
Question 5
The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?
A. To support the spouse, who needs more support than the patient at this time
B. To discuss palliative care, which is the most important aspect of the situation
C. To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
D. To ensure that all stakeholders review the plan of care in a collaborative manner
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: D |
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