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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Fundamentals of Usability | - User experience (UX) principles - Usability concepts and definitions - Human factors in software usage |
| Usability Evaluation Methods | - User observation and feedback methods - Heuristic evaluation - Cognitive walkthrough - Usability testing approaches (moderated/unmoderated) |
| Planning and Designing Usability Tests | - Test participants and user profiles - Test objectives and scope definition - Test scenarios and task design |
| Analysis and Reporting | - Usability metrics (effectiveness, efficiency, satisfaction) - Interpreting usability findings - Defect reporting and UX reporting |
| Usability in Software Development Lifecycle | - Usability considerations in design and implementation - Integration of usability in requirements |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Question #1
A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?
A. Help and documentation
B. User control and freedom
C. Aesthetic and minimalist design
D. Visibility of system status
Question #2
Which of the following elements are addressed by the WCAG?
i. Resizability of text
ii. Visually appealing design
iii. Text alternatives
iv. Keyboard accessibility
v. Mouse input
A. iv & v are true, i, ii & iii are false
B. i, iii, iv & v are true, ii is false
C. i, ii, & iii are true, iv & v are false
D. i & iii are true, ii, iv & v are false
Question #3
Which of the following statements about usability test plans is true?
A. It should be very elaborate and at least 10 pages
B. It contains a schedule
C. It contains the results of the test sessions
D. It should contain the briefing instructions
Question #4
Which of the following is a key activity in a usability test session?
A. Talk to the participant during the completion of a task
B. Test the set up and modify the test script if needed
C. Moderate the usability test
D. Extract usability findings and recommendations
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: B | Question #3 Correct Answer: B | Question #4 Correct Answer: C |
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