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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Topic 2: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| Topic 3: SAP Integration Suite | 11-20% | - API Management - Cloud Integration capabilities - Open Connectors - Integration strategy and architecture |
| Topic 4: SAP Commerce Cloud | 11-20% | - Order management - Storefront and catalog management - Commerce solution architecture |
| Topic 5: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 6: Extensibility in SAP CX Solutions | 11-20% | - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) - In-app extensibility |
| Topic 7: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Sales process configuration - Integration with back-end systems |
| Topic 8: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Customer segmentation - Marketing automation strategies |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.
A. To store information securely and leverage it
B. To implement consent flows for GDPR compliance
C. To help gather critical information about your users
D. To perform delegated admin actions
E. To offer tools for building a trust-based relationship with your users
Question #2
What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?
A. Catalogs
B. Folders
C. Types
D. Categories
Question #3
What types of technology is SAP Marketing Cloud based on for integrations?
Note: There are 2 correct answers to this question.
A. OData
B. SLT
C. RFC
D. SOAP
Question #4
You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.
A. Lead management
B. Campaign management
C. Customer consent management
D. Supplier contract management
E. Warehouse management
Question #5
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?
A. Using workflow rule management
B. Using installed base management
C. Using work ticket management
D. Using knowledge base management
Solutions:
| Question #1 Answer: A,C,E | Question #2 Answer: D | Question #3 Answer: A,D | Question #4 Answer: A,B,C | Question #5 Answer: B |
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