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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
| Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
| Service Support and Deployment | - Deployment and lifecycle services fundamentals - Support service options |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question #1
Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
A. Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
B. Deinstallation + Image load + Installation services
C. Installation services + Labeling and Tagging + Data and Device Security
D. Next Business Day onsite + Labeling and Tagging
Question #2
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
A. HP Sales Central
B. HP Care Pack Central
C. HP Channel Services Network
D. HP Support Center
Question #3
Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
A. Accidental Damage Protection and Next Business Day Onsite Services
B. Configuration Services and Defective Media Retention
C. Accidental Damage Protection and Defective Media Retention
D. Next Business Day Onsite and Installation
Question #4
Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?
A. Discover and Design
B. Maintain
C. Dispose and Refresh
D. Deploy
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: D | Question #3 Correct Answer: D | Question #4 Correct Answer: D |
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