Peoplecert ITIL-4-HVIT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question #1
A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?

A. A/B testing
B. Regression testing
C. Static code analysis
D. Chaos engineering

Question #2
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

A. Ensure the physical security of the sites
B. Ensure the plan is clear and concise
C. Ensure the plan is tested
D. Ensure the availability of data

Question #3
A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A. Deployment management
B. Business analysis
C. Service continuity management
D. Problem management

Question #4
An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

A. Use ChatOps to escalate the incident more quickly
B. Use AI Ops to detect the incident more quickly
C. Automate the workaround and deliver via self-help
D. Categorize the permanent fix as high-risk technical debt

Question #5
An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?

A. The organization should separate development and operations teams completely
B. The organization should continue, because velocity always increases value
C. The organization has focused on speed without balancing other HVIT objectives
D. The organization should stop using automation tools

Solutions: