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Itil Foundation Reference Website
Description of ITIL 4 Foundation JPN Exam
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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 20% | - Optimize and automate - Think and work holistically - Start where you are - Focus on value - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback |
| Topic 2: Four Dimensions of Service Management | 17% | - Value streams and processes - Information and technology - Partners and suppliers - Organizations and people |
| Topic 3: ITIL Service Value Chain Activities | 15% | - Design and Transition - Plan, Improve, Engage - Obtain/Build, Deliver and Support |
| Topic 4: ITIL Service Value System | 18% | - Overview of the Service Value System - Continual improvement - Governance - Service Value Chain |
| Topic 5: Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks - Service and service relationships - Products, services, and service offerings |
| Topic 6: ITIL Practices | 15% | - Technical management practices - Service management practices - General management practices |



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