PDF Version DemoHow much ITILSC-OSA Exam Cost
The price of the ITILSC-OSA exam is $399 USD.
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ITIL Intermediate Qualification: Operational Support and Analysis (OSA) is a piece of the ITIL Service Capability work stream domain. It is designed to evaluate the competence of the professionals in applying OSA practices to the support and resolution of the lifecycle of service management. It covers the following Information Technology Infrastructure Library role, process as well as function areas: request fulfillment, event management, problem management, management of IT operations, management of incidents, application management, access management, and technical management.
Certification Path
The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.
Exam Details
The professionals who plan to get certified need to nail the ITIL ITILSC-OSA test. It has the duration of 1.5 hours and comes with several multiple-choice questions. The pass mark is 28 on a scale of 40. The exam is given in the English, Japanese, Brazilian Portuguese, Spanish (Latin America), French, Danish, and German languages.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Request Fulfilment | - Standard service requests handling - Request models and workflows |
| Topic 2: Event Management | - Event correlation and response - Event detection and filtering |
| Topic 3: Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Topic 4: Access Management | - Authorization and rights management - Identity and access control principles |
| Topic 5: Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Topic 6: Service Desk | - Service desk structure and models - Roles and responsibilities of service desk |
| Topic 7: Problem Management | - Root cause analysis techniques - Known error database usage |
| Topic 8: Operational Activities | - Monitoring and control activities - IT operations management practices |
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