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Microsoft MB2-866

MB2-866

Exam Code: MB2-866

Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration

Updated: Jul 29, 2026

Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Management and Integration- Integration concepts
  • 1. Web services and APIs overview
    - Data import/export
    • 1. Data migration tools
      • 2. Duplicate detection rules
        Topic 2: Business Process Automation- Workflows
        • 1. Workflow creation and configuration
          • 2. Automated processes and triggers
            - Business process flows
            • 1. Stage-based process design
              Topic 3: Microsoft Dynamics CRM Architecture and Components- Solution and deployment architecture
              • 1. Customization lifecycle overview
                • 2. On-premises deployment structure
                  - CRM system architecture overview
                  • 1. Data model and storage concepts
                    • 2. Server roles and components
                      Topic 4: Customization of Entities and Attributes- Entity configuration
                      • 1. Standard vs custom entities
                        • 2. Entity relationships (1:N, N:N)
                          - Field and attribute customization
                          • 1. Business rules and validations
                            • 2. Field types and properties
                              Topic 5: Forms, Views, and UI Customization- Views and dashboards
                              • 1. Dashboard configuration
                                • 2. System and personal views
                                  - Form customization
                                  • 1. Form layout and sections
                                    • 2. Form scripting basics
                                      Topic 6: Security Model- Business units and teams
                                      • 1. Hierarchy and data access
                                        - Security roles and privileges
                                        • 1. Access levels and permissions
                                          • 2. Role-based security model

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            1. Which of the following statements about Microsoft Dynamics CRM 2011 audit log management is true?

                                            A) Audit log management partition functionality is available for Microsoft SQL Server 2008 Standard Edition.
                                            B) A CRM system job that runs automatically every 30 days creates any required audit log partitions.
                                            C) The CRM System Administrator can set the date ranges for the audit log partitions.
                                            D) The CRM System Administrator can delete any unnecessary audit log files.


                                            2. An entity in a default Microsoft Dynamics CRM 2011 solution has a custom field. When you attempt to delete the field, Microsoft Dynamics CRM displays a list of dependencies that must be handled before you can delete the field. Which dependencies will Microsoft Dynamics CRM display?

                                            A) all Microsoft Dynamics CRM components that are dependent on the field, including reports
                                            B) only unmanaged custom Microsoft Dynamics CRM components that are dependent on the field
                                            C) only managed custom Microsoft Dynamics CRM components that are dependent on the field
                                            D) all Microsoft Dynamics CRM components that are dependent on the field, other than reports


                                            3. In Microsoft Dynamics CRM 2011, you import a managed solution that includes a custom entity named Location. The option for Can ChangeAdditional Properties is set to False. The solution publisher omitted several fields that you require for this entity. You need to create the required fields. What should you do?

                                            A) Export the managed solution, add the required fields to the XML file, and then import the managed solution.
                                            B) Set the Can Change Additional Properties managed property on the entity to True, and then create the required fields.
                                            C) Set the Can be customized managed property on the entity to True, and then create the required fields.
                                            D) Request that the solution publisher provide an updated version of the managed solution with the additional fields.


                                            4. A company uses Microsoft Dynamics CRM 2011. Which of the following chart configurations supports data drill-down?

                                            A) a chart with a category axis displaying a searchable field
                                            B) a chart that you are viewing from a list of associated records
                                            C) an imported stacked (comparison) user chart
                                            D) an imported stacked (comparison) system chart


                                            5. After installing a Microsoft Dynamics CRM 2011 managed solution, which of the following statements are true? (Choose all that apply.)

                                            A) Deleting the managed solution will uninstall all of its solution components.
                                            B) You can export the managed solution.
                                            C) You cannot remove solution components from the managed solution.
                                            D) You can add solution components to the managed solution.


                                            Solutions:

                                            Question # 1
                                            Answer: B
                                            Question # 2
                                            Answer: D
                                            Question # 3
                                            Answer: D
                                            Question # 4
                                            Answer: A
                                            Question # 5
                                            Answer: A,C

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