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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Organizational Structure and Culture | - Organizational design and structure types - Organizational culture and change |
| Motivation and Performance | - Goal setting and performance management - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) |
| Communication and Decision Making | - Organizational communication processes - Decision-making models and biases |
| Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Foundations of Organizational Behavior | - Definition and scope of organizational behavior - Individual behavior in organizations - Work attitudes and job satisfaction |
| Teams and Group Dynamics | - Team formation and development stages - Group decision-making and conflict resolution |
| Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Question 1
A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?
A. Direction and challenge
B. Challenge and encouragement
C. Specificity and encouragement
D. Specificity and feedback
Question 2
In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?
A. Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
B. A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
C. Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
D. A climate of trust, members who fill role demands, and an absence of conflict
Question 3
How can an organization transmit its culture to its employees?
A. By requiring employees to memorize the mission statement
B. By studying employee gripes and complaints
C. By influencing the balance of cultural backgrounds of employees
D. By creating and repeating ritualistic activities
Question 4
A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?
A. Extrinsic reward
B. Compensatory reward
C. Intrinsic reward
D. Personality reward
Question 5
Which statement is true about groupshift?
A. It can be toward caution or toward risk.
B. It is a side-stepping technique.
C. It cannot be toward greater risk.
D. It is not a real-world phenomenon.
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: A |
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