Nokia SDM_2002001030

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the advantage of centralizing as much of the Network Operations as possible?

A) To realize the MOST economic and efficient organization by reducing the number of Trouble Tickets.
B) To improve the Fault Resolution Time.
C) To realize the MOST economic and efficient organization by reducing staff costs and providing faster response times regarding problems and changes.
D) To create a center in which the MOST expert personnel can cooperate to improve the Network Management activity.

2. Which are the interfaces for the Performance Mgt function?

A) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Field Operations, Third party vendors.
B) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
C) Field Operations, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
D) Configuration Management, Customer Account Team, Network Planning & Optimisation, Network Operations Management.

3. An operations manager needs to communicate to his subordinates, a complex and important message that has been cascaded in a slide set from upper Mgt and ensure that the message is fully understood. What is the BEST way to communicate this and ensure full understanding?

A) By mass email with attachments to all his subordinates.
B) In a face to face or Confcall/Webex group presentation of the slide set to all his subordinates.
C) In one on one telephone calls with his subordinates.
D) In a telephone conference call with all his subordinates.

4. The Operations Manager is only authorized to place orders to vendors:

A) 1. after Gate 6 of the NSN Sales Process
2.if the Operations Manager has informed the procurement department
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist or are provided by Procurement.
4.sending PO through email or fax to the supplier
B) 1. it is within the approved scope of the Operations Delivery
2.they are within the guidelines and definitions documented in the Procurement Plan
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist or are provided by Procurement.
4.using SAP.
C) 1. if CT Head gave instruction for the order
2.they are within the guidelines and definitions documented in the Procurement Plan
3.he has received a written offer from the supplier
4.using SAP.
D) 1. within the approved scope of the operations delivery
2.within the guidelines and definitions documented in the Procurement Plan
3.using suppliers with good reputation and a good personal relationship with the Operations Manager
4.sending the PO in written form such as email or fax.

5. You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?

A) Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
B) Clearly defined SOR with customer written into the contract.
C) Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.
D) Clearly defined SLA's and SOR with achievable MTBF KPI commitments.

Solutions: