Salesforce User-Experience-Designer

Exam Code: User-Experience-Designer

Exam Name: Salesforce Certified User Experience Designer

Updated: Sep 10, 2026

Q & A: 212 Questions and Answers

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About Salesforce User-Experience-Designer Exam

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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic	Details
Topic 1	Declarative Design: This topic provides UX designers with insights into core Salesforce objects and their impact on user experiences. It covers declarative features to enhance information architecture, optimize user flow, and improve efficiency in multi-step processes. Additionally, it includes guidance on global configurations, onboarding, support options, and applying branding to Salesforce solutions.
Topic 2	UX Fundamentals: This topic equips UX designers to identify the appropriate UX methods for defining optimal user experiences. It explains the influence of corporate branding and styling on user interfaces and highlights key design principles and tools to ensure accessibility and engagement. Additionally, the fundamentals of mobile UX design are covered.
Topic 3	Discovery: In this topic, UX designers explore research methodologies and tools essential for designing solutions tailored to specific business requirements. The topic emphasizes gathering and planning strategies based on current user experiences. It highlights key Salesforce UX personas, their typical processes, and the value Salesforce can bring to enhancing user experiences.
Topic 4	Human-Centered Design: Here, UX designers learn to integrate human-centered design principles into customer solutions, emphasizing empathy and user-centric strategies. The topic underscores the importance of inclusive design practices, ensuring solutions cater to diverse user needs and promote equity in digital experiences.
Topic 5	Testing: In this topic, UX designers delve into methods for validating and testing designs with end users. The segment discusses optimal testing techniques to refine user experiences and managing design changes effectively. It ensures UX designers are prepared to implement user feedback for continual improvement in their solutions.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-ux-designer---Plat-UX-101

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