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Oracle 1Z0-1064-20

1Z0-1064-20

Exam Code: 1Z0-1064-20

Exam Name: Oracle B2B Service 2020 Implementation Essentials

Updated: Aug 01, 2026

Q & A: 78 Questions and Answers

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Oracle 1Z0-1064-20 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain Engagement Cloud integration architecture and mechanisms Configure a Service Request Category
Topic 2	Use tools used to configure and customize Engagement Cloud Configure Agent Notifications
Topic 3	Omnichannel Communications Implement an SR assignment mapping Set up 'My Knowledge' page
Topic 4	Deploy an initial DCS application Describe common SR processing activities
Topic 5	Customize a DCS application Advanced Configuration, Integration and Analytics
Topic 6	Describe DCS architecture components (themes, templates, pages) Describe CTI integration architecture
Topic 7	Describe entitlement concepts (coverage, milestones) Use Functional Setup Manager (FSM)
Topic 8	Identify mechanisms of Engagement Cloud customization Set up SR creation and handling
Topic 9	Describe DCS components (products, contact, KM, SR creator, admin) Configure media toolbar
Topic 10	Configure CTI notifications Identify common SR searches Author KM articles
Topic 11	Enable Engagement Cloud features Perform Email set up a-ctivities

Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

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