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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can download large volumes of SR data from the Analytics interface.
B) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C) You must retrieve large volumes of data through a REST API endpoint.
D) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

2. What should you do to enable Password Reset in Digital Customer Service (DCS)?

A) Instruct users that they can only change their password by chatting with an agent.
B) Enable the "Password Reset" option in the User Administration component.
C) Add the Password Reset component to your DCS application.
D) Obtain the Change Password Link and add it to your DCS page.

3. Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C) In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
D) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

4. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can modify the workflow to update field values within the SR object.
B) You can define the workflow to run when certain fields of the SR object are changed.
C) You must make the changes using the Page Composer tool.
D) You can send an e-mail notification to specified recipients.
E) You will be required to code any new workflow actions in Groovy.
F) You can generate tasks for the SR object from the workflow.

5. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
B) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
C) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
D) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
E) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
F) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.

Solutions: