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Oracle 1z0-1036-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Oracle CX Social Overview | - Key use cases and business value - Platform capabilities and positioning |
| Publishing and Engagement | - Engagement workflows and responses - Content publishing and scheduling |
| Configuration and Setup | - Channel setup and integration
|
| User and Access Management | - Roles and permissions - Team and workspace management |
| Governance and Compliance | - Data governance and compliance controls - Approval workflows |
| Reporting and Analytics | - Dashboard configuration - Performance metrics and insights |
| Social Listening and Monitoring | - Keyword tracking and monitoring streams - Sentiment and trend analysis |
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