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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony & Messaging Applications | 15% | - VoiceMail Pro and auto attendant - One-X Portal and user applications - Meet-me conferencing and CCR reporting |
| Topic 2: Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - System setup, user and extension configuration - Licensing and feature activation |
| Topic 3: Maintenance & Troubleshooting | 10% | - Fault diagnosis and monitoring - Performance verification - Common issue resolution |
| Topic 4: Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements |
| Topic 5: IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Interface cards and endpoint support - Control units and expansion modules |
| Topic 6: Solution Design & Architecture | 20% | - IP Office platform selection and sizing - Small Community Network (SCN) design - Site topology, scalability, and capacity planning |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
A) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.
C) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D) The telephone display massage cannot be changed.
The prompt cannot be changed.
2. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) HTTP
B) POP3
C) MAPI
D) IMAP
3. What does "IMAP support" mean in the IP Office UMS service?
A) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
B) A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
C) A user can see/listen to voicemail messages via Web browser.
D) All messages are forwarded to a user e-mail account and deleted on their telephone.
E) A user can receive voicemail messages only using MS Outlook.
4. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)
A) Primary Server IP Address configured on the secondary server
B) License for the secondary VoiceMail Pro Server
C) Backup Server IP Address configured on IP Office
D) Secondary VoiceMail Pr Server installed on the network
5. The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
A) http://localhost/CCRWebAgent
B) https://localhost/CCRWebAgent
C) http://192.168.42.100:8888
D) http://192.168.42.100/CCRWebClint
E) http://192.168.42.100:8080/inyama/inyama.html
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: D |
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