Avaya 3303

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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A. Mark duplicate records as unable to be called.
B. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
C. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
D. Retain recall configuration data set on account on consecutive day's download.
E. Copy missing records from the prior day's calling list to the newly downloaded calling list.

Question 2

You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A. This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
B. The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
C. An Incorrect IP address has been configured for the PG230RM.
D. The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
E. The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.

Question 3

A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)

A. Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
B. Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
C. Identify which jobs ran yesterday and locate the tran.stat file associated with each.
D. Check to see if a data store file was created with yesterday's date.
E. Restore the database backup from yesterday.

Question 4

Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?

A. Max Records In Editor
B. MAX_EXPANSION_UNIT in master.cfg
C. Max Additional Units in Editor
D. MAXJOBS in master.cfg

Question 5

A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length.
What will be the requirements for the Large Port Voice Card 2 (LPVC2)?

A. one LPVC2 card with 32 MB on-board memory
B. two LPVC2 cards with 32 MB on-board memory
C. two LPVC2 cards with 16 MB on-board memory
D. one LPVC2 card with 16 MB on-board memory

Solutions: