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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Administration and Maintenance | - Logging, reporting, and performance tuning - User, role, and security management - System monitoring and troubleshooting |
| Integration and Deployment | - Integration with SIP, IVR, and external systems - Deployment best practices - Backup and recovery procedures |
| Avaya Aura Experience Portal Architecture and Components | - Integration with Avaya Aura platform - Media processing and call flow basics - System architecture and core components overview |
| Proactive Outreach Manager (POM) Implementation | - POM installation and configuration - Campaign setup and management - Outbound dialing strategies and rules |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Question #1
What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?
A. the Campaign Strategy
B. the POM Campaign Director
C. the Priority of the Campaign
D. the POM Campaign Manager
Question #2
You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
A. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
B. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
C. Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
D. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
Question #3
You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)
A. Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP
6.0 servers.
B. Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.
C. 64 bit operating systems are approved for hosting AAEP servers.
D. Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0servers.
E. Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.
Question #4
What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)
A. Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
B. Application servers (AS)
C. Media Processing Server (MPS)
D. Avaya Media Servers (AMS)
E. Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
Question #5
When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
A. an auxiliary EPM server
B. a Media Processing Platform (MPP) server
C. the remote application server
D. the primary EPM server
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: B | Question #3 Correct Answer: C,D | Question #4 Correct Answer: A,B,E | Question #5 Correct Answer: D |
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