Avaya 3314

Exam Code: 3314

Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Updated: Sep 03, 2026

Q & A: 65 Questions and Answers

3314 Free Demo download

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About Avaya 3314 Exam

Avaya 3314 Exam Syllabus Topics:

Topic	Details
Topic 1	Use AAEP troubleshooting isolation tools, logs and processes Describe the steps to configure the EPM for Email and SMS
Topic 2	Explain the ICR installation requirements Perform POM database administration
Topic 3	Describe the standard POM reporting capabilities Describe the AAEP and POM architecture Explain how agent scripts are created and used
Topic 4	Understand ICR reporting capabilities Describe ICR reporting capabilities
Topic 5	Describe the AAEP standard reporting capabilities Describe the components of the POM User Interface
Topic 6	Install and configure POM features and functions Describe Agent Assignment options
Topic 7	Verify the prerequisites to the POM installation Configure Intelligent Customer Routing (ICR)
Topic 8	Explain the upgrade paths and procedures Explain how agents are assigned to campaigns

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534

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