PDF Version DemoCertification Path
The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
6209 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 6209 exam dumps will include the following topics:
- Installation
- Implementation Troubleshooting
- Configuration
- Implementation Validation
- Implementation Preparation
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What is the duration of the 6209 Exam
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Number of Questions: 60
- Passing Score 67%
Avaya 6209 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration | 30% | - Agent desktop and user profiles - CCT core configuration - Multimedia channels (email, chat, web) - Routing and skill management |
| Topic 2: Implementation Preparation | 20% | - Licensing and security - System requirements - Architecture overview - Pre-installation planning |
| Topic 3: Validation & Troubleshooting | 15% | - Fault isolation and resolution - Monitoring and logging - Post-implementation verification |
| Topic 4: Installation | 20% | - Database and platform configuration - CCT server installation - Multimedia components setup |
| Topic 5: Integration & Connectivity | 15% | - Third-party and CRM integration - Web services and APIs - Avaya Aura Session Manager integration |
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