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Cisco 642-444 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Media Resources and Call Control | - Conference bridges and transcoding - Music on hold and annunciators |
| Topic 2: Voicemail and Unified Messaging | - Cisco Unity Connection integration basics |
| Topic 3: Cisco Unified Communications Manager (CUCM) Configuration | - User and device configuration - Device pools, regions, locations - Call routing basics |
| Topic 4: Voice Gateway Integration | - PSTN connectivity - MGCP, H.323, and SIP protocols |
| Topic 5: Troubleshooting IP Telephony | - Device registration problems - Call setup and routing issues |
| Topic 6: Quality of Service (QoS) for Voice | - Voice traffic prioritization - Latency, jitter, and packet loss considerations |
| Topic 7: Dial Plan Implementation | - Route patterns and translation patterns - Digit manipulation and normalization - Partitions and Calling Search Spaces (CSS) |
| Topic 8: Cisco Unified Communications Architecture | - CUCM deployment models and components - IP telephony infrastructure overview |
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