Cisco 820-421

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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

Question #1
Which is the recommended approach or activity for extending requirements analysis?

A. Five whys technique
B. Communications planning
C. Personal elevator pitch
D. Business case development

Question #2
Which is the Cisco recommended technique for verifying the 'as-is' state of the business?

A. Presenting the root cause analysis of a customer problem
B. Using "The five whys" questioning approach
C. Modeling high volume parts of the customer's business process
D. Discussing the Business Model Canvas

Question #3
What is a business use case?

A. A roadmap to introduce new technology
B. A high level process supporting a goal
C. A way of lowering costs
D. A list of exceptions to be tested

Question #4
Which is true regarding mapping solutions and capabilities?

A. You should prioritize those capabilities for which Cisco has the biggest competitive advantage over other IT firms.
B. You should ask the customer's IT leader to identify which capabilities they need more details about in order to plan installation activities.
C. You should allocate your project efforts so you can promote the highest number of solution features in a recommendation to the customer.
D. You should focus your time and the customer's attention on a few capabilities that make a strong impact.

Question #5
What is the benefit of turning a pain point into an opportunity?

A. Allows the customer to overcome a perceived issue with upside potential
B. Reduces IT costs to the business
C. Uses technology to raise efficiency
D. Raises IT spending and leads to higher return on investment

Solutions: