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Cisco 820-422 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Business-Focused Solution Design | - Translating business requirements into architecture models - Defining success criteria and measurable outcomes |
| Business Architecture Engagement Fundamentals | - Role of architecture in customer success and engagement lifecycle - Understanding business outcomes and transformation goals |
| Stakeholder and Customer Analysis | - Customer journey mapping and value identification - Identifying key stakeholders and decision makers |
| Value Realization and Optimization | - Measuring business impact and KPIs - Continuous improvement and lifecycle optimization |
| Transformative Architecture Engagement Execution | - Engagement planning and delivery frameworks - Aligning technical architecture with business strategy |
Cisco Performing Business-Focused Transformative Architecture Engagements Sample Questions:
Question #1
Which question would be appropriate for use in uncovering customer's business challenges?
A. Do you have a policy covering whether customerservice reps can work from home?
B. How you do expect IT budgets to change next year?
C. How much travel expense could be saved by eliminating 4 sales meetings a year?
D. How will regulatory compliance make marketing more difficult?
Question #2
Why should a Transformative Architecture Specialist provide input into a business case?
A. You can best predict the future pricing levels for emerging technology
B. Your insight will help the Account Manager create a proposal for the largest possible revenue
C. This allows the contracts team to become aware of preferred pricing you might have made commitments to during workshop sessions
D. You have a good view of the technology solutions roadmap and can make a fair assumption about deployment / adoption
Question #3
Which statement about a network assessment is accurate?
A. Can be performed by using any appropriate management and inventory discovery tool
B. Performed by only by using Cisco Discovery Services
C. Only available in Cisco Prime
D. Can only be performed with tools that cover Cisco and competitor footprints
Question #4
Which statement is true regarding assumptions made in the business case?
A. They give support for possible increases in cost,but do not address how lower expenses might beachieved.
B. They should be limited to initial installation efforts,and not related to downstream adoption.
C. They explain what problems could potentially occur through projects,and how these situations could possibly beavoided.
D. They give a basis for estimates,whether related to initial installation,deployment,adoption,or other efforts across the roadmap.
Question #5
What does Transformative Networking assist customers to do?
A. To plan the deployment of technology solutions which address business priorities.
B. To isolate technology problems.
C. To highlight forthcoming challenges in aligning technology to business priorities.
D. To discover technology solutions that make full use of IT budgets.
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: D | Question #3 Correct Answer: A | Question #4 Correct Answer: D | Question #5 Correct Answer: A |
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